Refund policy

At KadoBox, we take pride in curating unique and playful gifts that bring joy and laughter to every occasion. Your satisfaction is our priority, and we strive to ensure that every product you receive meets our high standards.

1. Returns & Refunds

  • If you are not completely satisfied with your purchase, you may request a refund or exchange within 14 days of receiving your order.

  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

  • Personalized or custom items (e.g., custom chocolate bar wrappers) are non-refundable unless they arrive damaged or defective.

2. How to Request a Refund

  • Contact our customer support team at [your support email] with your order number and reason for the return.

  • Once your request is approved, we will provide instructions for returning the item.

3. Refund Process

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

4. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at [your support email].

  • We will arrange a replacement or a full refund at no additional cost.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was defective or damaged.

  • We recommend using a trackable shipping service for returns to ensure delivery.

6. Contact Us
If you have any questions about our refund policy or your order, please reach out to us at [your support email]. We’re here to make your KadoBox experience delightful!